We’re here to help
Questions about the Silware platform or the mobile app, a bug to report, or something that just doesn’t look right — here’s how to reach us and answers to the questions we hear most.
ⓘ Support at a glance
- Email: info@silware.com.au — the fastest way to reach us.
- Phone: +61 449 944 533, Monday–Friday, Australian business hours.
- We aim to respond to every enquiry within one business day.
- Roster, timesheet, leave and account questions are usually fastest answered by your provider’s Silware administrator — see below.
- For privacy, data-access and data-deletion requests, see our Privacy policy.
Two places to get help
Silware is used through your employer or service provider, so day-to-day questions and platform issues are often handled differently.
Your provider
For rosters, timesheets, leave requests, pay details, or updating your personal information, contact your organisation’s Silware administrator — they manage your account and records directly.
Silware support
For app bugs, login or sync problems, security concerns, or questions about how Silware handles your information, contact us directly — details and a form are below.
Frequently asked questions
I can’t log in, or I’ve forgotten my password
Silware accounts are created and managed by your provider, so passwords are reset by your provider’s Silware administrator. If you’re not sure who that is, or you’ve already tried and you’re still stuck, email us and we’ll help point you in the right direction.
Where do I find my roster, timesheets or leave requests?
These live in the Platform under your Roster and Timesheets sections, and are set up and maintained by your provider. If something looks wrong — a missing shift, an incorrect timesheet — check with your provider’s administrator first, since they control that data.
The app won’t sync, or I’m seeing an error
Try closing and reopening the app, checking your internet connection, and confirming you’re on the latest version. If the problem continues, email us with a description of what happened, roughly when it occurred, and a screenshot if you have one — that helps us track it down quickly.
How do I update my personal or contact details?
Your details are entered and controlled by your provider as part of your employee or participant record. Ask your provider’s administrator to make the change on your behalf.
How do I request a copy of my data, or ask for it to be deleted?
Most information in Silware is controlled by your provider, so access, correction and deletion requests normally go to them. For anything Silware holds directly, or if you’re not sure who to ask, contact us — full detail is in our Privacy policy.
I’d like to report a bug or suggest a feature
We read every message. Use the form below or email us directly — the more detail you can share (what you were doing, what you expected, what happened instead), the faster we can act on it.
I’ve found a security issue
Please tell us straight away at info@silware.com.au. We treat security reports as a priority and will get back to you promptly.
Get in touch
Send us a message and we’ll reply as soon as we can — usually within one business day.
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info@silware.com.au
General enquiries and support -
+61 449 944 533
Mon–Fri, Australian business hours -
Within one business day
Typical response time
Looking for how we handle your data, not how to use the app? See our Privacy policy.